Lovely Wholesale Return Policy
Return Policy
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1. Items can be returned or exchanged within 45 days after the purchase date. Please note that Flash Sale, free gifts, Swimsuits, Lingerie, and Clearance items cannot be returned.
2. First return is free (This favorable policy only applies to customers whose order amount is less than or equal to $200). Please pay the cost and keep your return invoice, and provide it to our customer service for a refund. For later returns, if items are returned without quality-related issues, the return shipping fee is at your own cost.
3. You can call the post office to arrange a collection or drop it off at your nearest post office.
4. Before sending back the products, please contact our customer service first for the return address.
Return Conditions
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1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, and have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality or size issues, Free Return shipping is applicable. Please contact our customer service with some clear pictures to show the problem. Once confirmed, the return address will be sent to you immediately.
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For the below circumstances, customers could contact us for a return or refund:
1) Received wrong or damaged item(s)
2) Items are not as described on the product page
3) Received faulty item(s)
4) Missing item(s)
5) Poor material or workmanship
Return Process
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Please carefully follow our return process to minimize any delays:
1. If your item is qualified to be returned, please Submit a Request in our Support Center stating your:
• Order number
• SKU number or product name
• Reason for return
2. Our customer service team will respond to your request within 24 hours.
3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange a refund or exchange as requested immediately.
Important Notice
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provides to you.
2. Please make sure you don't include non-LovelyWholesale items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of return tracking number when shipping back your returns.
Return address and refunds
1. You will need to send your returning products to our warehouse. Please always Contact Us:support@lovelywholesale.zendesk.com prior to returning the items by Submitting a ticket to obtain the return address. Please DO NOT return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
2. Refunds will be processed within 48 hours after we receive your package. The refund will be issued to the original payment account that you used to pay for the order. Depending on your financial institution, the refund may take up to 14 business days to show up on your account. Please be noted that the original shipping fee and insurance fee are non-refundable.